Frequently Asked Questions about Online Ordering

Making Changes to an Order

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can LOG IN to your purchase history and click the cancel button, or contact our customer service team with your request.

Cancelling an Order

We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences, we cannot guarantee customer service will receive your request before the order ships.

Order History and Status

To view the status of pending orders, you can visit the order history page while signed in to your account. Your orders will be itemized by number and you can view the details and status of each order by clicking on the related order number.


Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item until it ships. We will send you an email when the item arrives as well as when the item ships out.